Madison Valley Bank Mobile FAQs

For Apple or Android phones the apps can be found in the Apple Store or the Google Play Store.
If you have a Windows phone – Type the following into your browser - www.madisonvalleybank.com/mobile.

You must have a madisonvalleybank.com on-line banking login as you will use this user name and password.
You will be asked security questions that are linked to the tax ID number with which the on-line banking was originally set-up. For joint accounts, if you are not certain of which Tax ID was used, please call your Customer Service Representative for confirmation.
These questions are derived from a public database.

Once you have logged in any accounts tied to your on-line banking account will display. You can then choose the account for which you wish to view transactions.
For Transfers, Mobile Deposit or Bill Pay click the Plus sign (+) on your screen and the option will appear for you to choose.

View account balances
View account activity/history
Do internal account transfers (external transfers are not allowed in mobile banking)
Mobile deposit
Bill Pay

You now have the capability to deposit checks by using the camera on your phone.
You must first endorse your check with your signature and “For Mobile Deposit Only at Madison Valley Bank”. If you do not include the second statement your deposit will be declined.
By choosing “Deposit” after clicking on the Plus Sign you can then choose the account you wish to deposit to.
Place the check on a dark solid surface to take the pictures for a clearer image. You will be taking a picture of both the front and the back of the check.
You are allowed 5 (five) deposits per day (one check at a time) and 15 (fifteen) deposits per month.
The “per day limit” is $2,500 and the “per month limit” is $6,000.
You may only deposit personal or business checks written on a US Bank – Cashier’s Check, Money Orders, US Treasury Checks, Traveler’s Checks or Foreign checks are not allowed.
Checks made out to “Cash” are also not allowed.
Mobile deposits made after 3pm MST will not be processed until the following business day.

Once you have completed your deposit you will receive an e-mail from Madison Valley Bank Mobile Deposit letting you know that the deposit has been received and is awaiting approval.
If your deposit is approved you will receive an e-mail that will let you know the deposit has been approved and processed.
If your deposit is declined you will receive an e-mail notifying you the deposit has been declined and the reason for the decline. You may call the Bank if you have any questions on a declined deposit.

Some of the primary reasons this may occur are:
- The image is unreadable.
- The endorsement does not follow the guidelines or is a suspicious signature.
- Duplicate check – you may have previously deposited or cashed this check over-the-counter or in a prior Mobile Deposit.
The Bank may choose to deny access to Mobile Deposit at anytime should there be proof of abuse of the system.

Bill pay on mobile banking is a free service, but is limited on the app. You must sign-up for Bill Pay through Online Banking where the free full feature Bill Pay is available.